FREQUENTLY ASKED QUESTIONS
Straight answers.
No clutter.
Everything you need to know about exploring FPX, submitting requests, getting full customer access, orders and support.
Getting started
01What is FPX Sourcing?
FPX Sourcing helps commercial timber buyers browse current stock or submit a timber request. Sutcliffe Trading sources, sells and invoices the timber through FPX.
02Do I need an FPX account to explore timber?
No. You can browse current stock and submit a timber request before creating an account. Quotations and orders are handled through the customer account experience.
03Who is FPX for?
FPX is built for commercial timber buyers including contractors, builders, procurement teams, timber merchants and wood processors. International buyers can also submit requirements for review.
04How do I start sourcing timber through FPX?
Browse current stock or submit a timber request. You can then request full FPX access when you need the customer account experience.
Stock and requests
01What if I cannot find the timber I need?
Submit a request with the dimensions, grade, treatment, quantity and other requirements you know. You can send the requirement through FPX without creating an account.
02What information should I include in a timber request?
Include the product or application, dimensions, grade, treatment, quantity and required timing where known. Clear specifications help FPX identify suitable options.
03Where can I find specials and volume pricing?
Where available, specials and volume pricing appear within current FPX Stock listings. Browse the stock to check current product details and pricing.
Orders and account
01What is the difference between public FPX and full customer access?
The public FPX experience lets you browse stock and submit a requirement. Approved customers can continue through quotations, orders and account tools in FPX.
02What does Get FPX Access do?
Get FPX Access starts the sign-up process for the full FPX customer experience. Existing FPX customers can use Login to return directly to their account.
03Can I manage orders through FPX?
Yes. Approved FPX customers can manage order information, deliveries and previously ordered products through their buyer account.
04Can I reorder timber I have bought before?
Previously ordered products can be used as a starting point for repeat requirements, reducing the need to rebuild the same request from scratch.
05How much does FPX cost for buyers?
FPX is free for buyers to use.
Support
01Can international buyers submit a timber requirement?
Yes. Include the product specification, quantity and destination country in your request. FPX will review export suitability and shipping arrangements for that order. Availability depends on the product and requirement.
02Who can I contact if I need help?
Contact FPX at support@fpx.nz or use the Contact page for timber sourcing questions, platform support or general enquiries.